Refund & Cancellation Policy

1. Overview and Applicability

This Refund and Cancellation Policy applies to all scheduled coaching clinics, technical mentorship packages, diagnostic workshops, and advisory services provided by Signal Connect Core. Because our services involve dedicated instructor preparation, customized hardware analysis, and reserved laboratory scheduling, the following guidelines govern cancellations and refunds.

2. Cancellation and Rescheduling Policy

We understand that facility operations and maintenance emergencies can arise unpredictably. Our rescheduling terms are as follows:

• Rescheduling Requests (72+ Hours Notice): If you notify us at least 72 hours prior to your scheduled coaching session, you may reschedule the session to a mutually agreed future date at no additional fee.
• Late Rescheduling (Less than 72 Hours Notice): Requests made with less than 72 hours notice may incur a 15% administrative re-booking fee to offset reserved specialist time.
• Client No-Show: If an operator fails to join a scheduled live tele-lab session within 25 minutes of the scheduled start time without prior notice, the session is deemed forfeited and non-refundable.

3. Refund Eligibility & Conditions

Refunds are evaluated based on the timing of the request and the stage of curriculum delivery:

• Full Refund (100%): Written cancellation received at least 7 calendar days before the initial baseline diagnostic audit or first scheduled coaching module begins.
• Partial Refund (Pro-Rata): For multi-session coaching packages (such as our 4-session Firmware Clinic), if cancellation occurs after Session 1 has concluded, a pro-rata refund will be issued for the remaining uncommenced sessions, minus a 20% preparatory materials fee.
• Non-Refundable Items: Custom-developed automated deployment scripts, completed diagnostic bench tests, and sessions that have already been fully delivered are non-refundable.

4. Refund Request Procedure

To initiate a cancellation or refund request, please follow these steps:

1. Send an electronic mail to info@signalconnectcore.click with the subject line "Refund Request - [Your Name / Clinic Reference]".
2. Include your registered email address, booking date, and the specific reason for cancellation.
3. Our administrative desk will review your request and provide written confirmation within 2 business days.

5. Processing Time and Payment Methods

Approved refunds will be processed within 5 to 10 business days. Refunds are issued using the original method of payment (bank wire or original settlement channel). Depending on your banking institution, funds may take an additional 2 to 5 business days to reflect in your account.

6. Instructor-Initiated Cancellations

In the rare event that Signal Connect Core must reschedule a session due to instructor illness, severe utility outages, or laboratory equipment maintenance, the Client will be offered immediate priority rescheduling or a 100% refund for the affected session.

7. Questions and Support

If you have any questions regarding your booking status or this policy, please contact our administrative team:

Signal Connect Core
Han Seoyeon, 91-4 Haseong-ro 67beon-gil, Haseong-myeon, Gimpo-si, Gyeonggi-do 10006
Phone: 031-512-8379
Email: info@signalconnectcore.click